Service and maintenance are critical to ensuring the operational efficiency of your security measures. The day-to-day functional capability of your system(s) is essential. System health must be monitored, and downtime needs to be avoided. Lifecycle support of your investment is what we specialize in.

• 24/7 In-person or remote diagnostics capabilities
• Warranty included on all company provided parts and labor
• Extended warranties
• Priority service
• Technical support help line
• Factory authorized technicians and replacement parts
• Manufacturer software support agreements/subscriptions

Preventative Maintenance

Preventative maintenance is an end-to-end process that identifies and addresses any possible issues ahead of time. We keep your systems operating at peak performance. Facility Protection Group offers fully customizable maintenance programs.

• Traditional time and material agreements
• Discounted hourly labor rates
• Block hour contracts
• Comprehensive “All Parts and All Labor” solutions
• Preventive maintenance inspections
• Cyber security services – software upgrades and patches
• Customized end user training

Most integrators claim to be service oriented, but don’t invest in what’s needed to back that up. We ensure we have the personnel, parts, and tools necessary to meet customer quality assurance and company quality control guidelines.